Client Complaints and Feedback

Your feedback matters to us. If you are not satisfied with any part of our service, we encourage you to share your concern so we can address it fairly and promptly.

Who can raise a complaint?

Any client who experiences a problem, unfair treatment, delay in service, or unacceptable behaviour by Pagasa Philippines staff has the right to raise a concern or submit a complaint.

How to submit a complaint

If you have a complaint, you may contact us through any of the following channels:

• Submit a written complaint using the Complaint Box available at all branch offices
  Or

• Contact the Head Office via:

  1. Phone: 09985933915

  2. Email: customerservice@asa-international.com.ph

We are committed to listening to our clients and resolving complaints in a transparent, respectful, and timely manner.